運送政策

Order Confirmation

Once you have placed your order, we shall send you an email acknowledging the receipt of your order. This is an acknowledgement that we have successfully received your order. If you do not receive this email please notify our customer service team at info@floax.com.hk (Please kindly check your junk mail box first).

If the payment has not successfully gone through, our customer service team will contact you. Unfortunately, if you do not reply within 48 hours we will have to cancel your order. If you have any questions or concerns, please notify our customer service at info@floax.com.hk .

訂單確認

當您下了訂單，我們將向您發送一封電子郵件以確認收到您的訂單。這代表我們已確認成功收到您的訂單。如果您沒有收到這封郵件，請電郵 info@floax.com.hk 通知我們的客戶服務團隊（請先檢查您的垃圾郵箱）。

如果付款未成功，我們的客服團隊將與您聯繫。抱歉如果您未能在 48 小時內回覆，我們將會取消您的訂單。如果您有任何疑問，請電郵 info@floax.com.hk 通知我們的客戶服務團隊。

Order Processing

After payment has been successfully processed and the items you have ordered are confirmed, we will send you a shipment confirmation email with the tracking number and the courier used.

All orders will be processed and send out through courier services within 14 business days. Special requests may take longer. Actual delivery lead time varies between courier providers and your exact location.

訂單處理

在成功處理付款並確認您訂購的物品後，我們將向您發送一封發貨確認電子郵件，其中包含跟踪號和使用的快遞公司。

所有訂單將在 14 個工作日內通過快遞服務處理並發送出去。特殊要求可能需要更長時間。實際快遞貨期因快遞公司和您的送貨地段而異。

Shipping method

Hong Kong/ Macau: SF Express Pay On Delivery

Shipping fee will be charged with SF (Pay by Receiver). For more info about the SF Express delivery fee, click here.

Free shipping is available for order spent over net amount HK$1200 (per order), excluded raw wood items under “Wood” (Cul de Sac wood stools, Cul de Sac wood side tables, Cul de Sac wood logs, Cul de Sac pet tables, etc.)

If you would like to send to SF Express Store or EF Locker, please enter the according address/ code on the address page.

S.F. Network :

Overseas Shipping:

We are working on it! For now, please contact us directly through email at info@floax.com.hk

郵寄方式

香港/澳門：順豐速運 - 順豐到付

運費將通過順豐收取（由收件人支付）。更多順豐快遞費用信息，請點擊 這裡。

訂單淨額滿港幣 1200 港幣（每筆訂單）可免運費，不包括 “Wood” 類別的所有原木物品（Cul de Sac 木凳、Cul de Sac 木邊桌、Cul de Sac 原木、Cul de Sac 寵物桌，等）

如需寄送至順豐速遞店或順便智能櫃，請在地址頁輸入相應的地址及代號。

順豐網絡：

海外運輸：

我們正在籌備海外訂單運輸！現在如需海外運輸，請通過電子郵件 info@floax.com.hk 直接與我們聯繫查詢。

Order Tracking

For the most up-to-date information on the status of your order please use the courier's online tracking platform first before contacting us. It is best to allow up to 2 business days for the tracking number to show up in the online tracking system.

If your order is sent by SF Express please click here to TRACK YOUR ORDER

訂單追蹤

有關您的訂單狀態最新消息，請在聯繫我們之前先使用快遞的在線追蹤平台查核。 最好於訂單確認後給予在線系統 2 個工作天以顯示追蹤號資料。

如果您的訂單是由順豐快遞寄送的，請點擊 這裡 追踪您的訂單。

Import tax and duties

Import tax and duties may be applicable to your order depending the destination country. The recipient is responsible for all import tax and duties. The courier or local post office may contact you with further details for customs clearance. Customs clearance procedures may delay the delivery outside of the estimated delivery time. FLOAX Therapy Spa Limited will not be held liable for any shipment delays, damages and losses by any shipping services/agents/companies, and due to customs clearance.

進口稅和關稅

根據目的地國家/地區，您的訂單可能需要繳納進口稅和關稅。收件人將負責所有進口稅和關稅。快遞公司或當地郵局可能會與您聯繫以提供更多清關詳情。清關程序可能會影響預計交貨時間，延遲交貨。FLOAX Therapy Spa Limited 不會對任何運輸服務/代理/公司以及由於清關而造成的任何運輸延誤、損壞和損失負責。

Shipping Terms & Conditions

Once your order is being processed, all shipment information are no longer able to amend, inclusive of, but not limited the shipping address or contact phone number. If you have entered an incorrect address or phone number, please contact the courier service for further assistance, or you will need to contact the recipient of the address or phone number that you originally input since they will be the ones to receive your parcel. FLOAX Therapy Spa Limited will not be responsible if the event occurs. All extra charges will be held responsible by the customer.

FLOAX Therapy Spa Limited shall not be responsible or liable for any loss or damage of any kind caused by any shipping services/agents/companies. We will not be held liable for any shipment delays by any shipping services/agents/companies. The shipping aspect of your order is a separate service from our company and we reserve the right to not issue a refund on orders if packages are experiencing losses or delays.

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Typhoons), Pandemic, Terrorist attacks to Threats of Terrorism, Customs service strikes / Postal service strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.

運輸條款和條件

一旦您的訂單已被確認處理，所有貨件信息將無法修改，包括但不限於送貨地址或聯繫電話號碼。如果您輸入了錯誤的地址或電話號碼，請聯繫快遞服務以獲得進一步幫助，或者您需要聯繫您最初輸入的地址或電話號碼的收件人，因為他們將收到您的包裹。如果事件發生，FLOAX Therapy Spa Limited 將不承擔任何責任。所有額外費用將由客戶負責。

FLOAX Therapy Spa Limited 對由任何運輸服務/代理/公司造成的任何遺失或損毀概不負責。對於任何運輸服務/代理/公司的任何運輸延誤，我們概不負責。您的訂單運輸是由第三方物流公司提供的單獨服務，如果包裹出現丟失或延誤，我們保留不為訂單退款的權利。

對於任何自然災害（包括但不限於洪水、火災、颱風）、流行病、恐怖襲擊威脅恐怖主義、海關服務罷工/郵政服務罷工、內戰、騷亂、入侵或佔領、極端天氣條件或電信網絡故障 造成的任何損失，我們概不負責。

Refused shipments

If the shipment is refused and returned to us, we will contact you with the option of paying the re-delivery fee before shipping out again.

自動退回貨品

如果貨物被拒絕並自動退回給我們，我們將與您聯繫，選擇在再次發貨前支付重新運費。


All prices listed on this website are in HK$ (Hong Kong Dollar). NO REFUND ACCEPTED.

In case of any dispute, FLOAX Therapy Spa Limited reserves the right to make the final decision.

本網站列出的所有價格均以 HK$（港幣）為單位。不接受退款。

如有任何爭議，FLOAX Therapy Spa Limited 保留最終決定權。